Welcome to "HORSE" by Forthman Technologies Pvt. Ltd.

Frequently Asked Questions (FAQs)

1. What is Horse?

Horse is a micromobility company that provides eco-friendly transportation solutions in India. We offer electric scooters, bikes, and other shared mobility options for short trips in urban areas.

2. How do I use Horse services?

It's simple! Download our mobile app, sign up, locate a nearby Horse vehicle, unlock it using the app, and start your ride. When you're done, simply park the vehicle in a Horse Zone.

3. Where can I find Horse vehicles?

You can find Horse vehicles in various locations within our service areas. Just open the app to see the available vehicles on the map.

4. What types of vehicles does Horse offer?

We offer electric cycles, scooters, and bikes designed for short, convenient trips.

5. Do I need a driver's license to use Horse vehicles?

No, our electric bikes are categorized as Low-Speed Electric Vehicles (LSEVs), which means you do not require a driving license to use them. These vehicles have a speed limit set at 25 km/h.

6. How much does it cost to use Horse services?

Pricing may vary by location, distance, and duration. You can find detailed pricing information within our app.

7. Is there a minimum age to use Horse vehicles?

Individuals aged 16 and above are allowed to operate a low-speed electric vehicle (EV) in India.

8. Do I need to wear a helmet when using Horse electric scooters?

Although not required, we strongly recommend wearing a helmet for your safety.

9. Are Horse vehicles eco-friendly?

Yes, our vehicles are eco-friendly as they are powered by electricity, reducing carbon emissions in urban areas.

10. Is it safe to ride Horse vehicles?

We prioritize safety by maintaining our vehicles regularly and providing guidelines for responsible riding. Please follow local traffic rules and use caution.

11. What do I do in case of an accident or issue with the vehicle?

In case of an accident or a problem with a Horse vehicle, please report it immediately through our app or contact our customer support for assistance.

12. How can I pay for my Horse rides?

You can pay for Horse rides through the app using various payment methods, including UPI, credit/debit cards, digital wallets, and other convenient options.

13. Are there any promotions or discounts available?

Yes, we frequently offer promotions and discounts. Keep an eye on our app and website for the latest offers.

14. Is Horse available in my city?

To check if Horse operates in your city, please download our app and enter your location. You'll find the available service areas there.